Frequently Asked Questions

Appointments

We are in network with many insurance providers. Contact us to verify your insurance information.

We will confirm your appointment by sending a confirmation email and text. If it is your first appointment with SOL, we will also send pre-visit forms to help us get to know you and prepare for your first visit.

Our Care Coordinators will verify your insurance and reach out if any additional information is needed.

Yes, please give us a call at one of the following numbers:

Colorado: 720-753-5048
New York: 929-207-7704
D.C./Maryland/Virginia: 240-219-8552

We will try to contact you by both the phone number and email you provided in order to best assist you in your mental health journey.

Please call our care coordinators to reschedule an appointment.

Colorado: 720-753-5048
New York: 929-207-7704
D.C./Maryland/Virginia: 240-219-8552

Please call to cancel your appointment at least two business days before the appointment time. If you do not cancel nor attending your session, you will be charged $100 for individual appointments and $50 for group appointments.

As much advance notice is appreciated so our clinicians have the time to book sessions with other patients who need mental health support.

We collect your credit card information prior to your first appointment to ensure we can collect deductibles, co-payments, co-insurance, or no-show fees. This also improves your experience by removing the task of paying for your appointment at the time of your visit. We will take care of billing after the session so your clinician can focus on providing care, rather than administrative tasks. You will not be charged until after you see your clinician for the first time.

A co-payment, or co-pay, is a flat fee for a healthcare service or a prescription drug that is predetermined by a member’s health insurance plan. Co-pays are one way that insurers share the cost of medical services with policyholders, with the fees paid depending on the plan, medical service, or drug. These fees are a fraction of the actual cost of the service provided.

Co-insurance is a similar cost-share your insurance plan might utilize; however instead of being a flat fee, you are responsible for a pre-set percentage of the total cost of the service.

Care

We provide the best suited clinician based on specialty, availability, location, treatment approach, and insurance coverage. Our team of licensed mental healthcare professionals spans a wide range of clinical specialties and areas of interest. If you do have concerns about fit after your first appointment, please discuss with your clinician, who will discuss potential next best steps with you.

Our goal is to get you scheduled as quickly as possible. Once we gather your preferences and information, we will immediately reach out to you (typically within 24-48 hours). If you submit a request during a weekend, we will connect with you on the next business day. After the initial intake call, we aim to have your first appointment scheduled within 2-5 business days.

During your first appointment with a licensed mental health clinician, you will discuss your history, current symptoms, and goals in care. This initial appointment allows the two of you to get to know each other, and collaboratively develop a plan of treatment to help you best achieve your goals. It’s important to realize that for some patients, the next step may include a 2nd continuation intake appointment, for the clinician to gather additional information before creating a treatment plan. Additionally, for some patients with needs beyond the scope of our capabilities at Sol Mental Health, the clinician may recommend a referral to a more specialized treatment provider.

Security

We always make sure that any appointment that takes place between a patient and one of our clinicians is compliant with HIPAA regulations and ensures patient privacy. The software we use to facilitate this teleconferencing encrypts any video and audio. Of course, it is also important for you to be mindful of the setting in which you take a virtual appointment; choosing a comfortable, quiet, and private space is important.

Our HIPAA-compliant, encrypted software keeps your personal data secure. We follow the highest national standards for security and privacy for all patients and clinicians. Your personal data, medical information, and private communications are all hosted on HIPAA-compliant, SSL-encrypted servers.

Services

We treat the following conditions:

Anxiety disorders
Depressive disorders
Bipolar-spectrum disorders
Trauma-related disorders
And more

View our How We Help to learn more.

Frequently Asked Questions

Appointments

What insurance do you accept?

What should I expect once my appointment is reserved.

Is there another way to schedule an appointment other than online?

How will SOL contact me if my online appointment selection doesn't work?

I'm an existing patient. How do I reschedule an appointment?

What is the appointment cancellation policy?

Why do you need my credit card information?

What is the difference between co-insurance and co-pay?

Care

Will I be paired with my requested clinician?

How quickly will I be able to see a clinician?

What should I expect at my first appointment?

Security

Is video (telehealth) care secure?

Is care delivered by Sol Mental Health HIPAA compliant and secure?

Services

What does SOL Mental Health treat?

Get care that's right for you, today.